Terms and Conditions for Passenger Travel
Correct at May 2023
By booking our passenger services you agree to our terms and conditions of carriage. From here on, the term ‘we’ or ‘us’ relates to the KPD Group.
We cannot accept responsibility for missed connections resulting from situations that are deemed to be out of our control, some of which are listed below.
- Road closures
- Heavy or unexpected traffic
- Mechanical failure (including tyre failure or puncture)
- Driver illness en route
- Acts of terror
- Adverse weather conditions
When booking your travel, it is essential to leave sufficient time in order to reach your intended destination on time. Our office staff can advise you but cannot be held responsible for missed connections.
For arriving guests using our Airport or Port services: We will endeavor to arrive at the requested collection point in time for your arrival however, we cannot be held responsible for delays caused by any of the above.
For air travel returning to the UK.
We use various means in order to track your returning flight however, these are not guaranteed to be accurate. It is essential that you inform our office of any delay no matter how small as soon as you are made aware. Delays of 45 minutes or more may result in you losing your booking slot to work already in our system. Our procedure for reporting a delayed arrival is set out below in number sequence. This represents our preferred method for contacting us.
1. Send a text to +44 7740 827 931.
Your text must contain your name (must match your booking). arriving airport, scheduled arrival time, and most importantly your new expected arrival time.
2. Call our office (office hours only) on +44 (0)1604 882798.
You may leave an answer phone message if necessary containing your name (must match your booking), arriving airport, scheduled arrival time, and most importantly your new expected arrival time. Leaving an answer phone message is proof of your effort to make contact with us.
3. Send an email with your name (must match your booking) to email@example.com.
Your email must contain your arriving airport, your scheduled arrival time, and most importantly your new expected arrival time. The subject header must read flight delayed.
Failure to report a delay may result in extra charges. Waiting charges apply from one hour after your arrival (flight lands/ship docks). Passengers who fail to show up within 90 minutes of arrival
will be charged full fare, plus additional waiting. We reserve the right to depart without you from this time onwards.
Charges apply for cancellations made within 10 days of booking(s).
All telephone calls are recorded for training purposes.
Company Registration No: 13694332